![]() ![]() The employee will be required to use a computer, spreadsheets, data base management, email, and the Internet. The noise level in the work environment is usually moderate. Temperature extremes will be minimal to nonexistent. The employee will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Ability to communicate verbally on the telephone and in person.Hearing ability to effectively communicate via the telephone and in person.Specific vision abilities required including close vision, color vision, depth perception, and the ability to adjust focus.May be required to lift, move, and carry up to 10 lbs.Occasionally required to bend, kneel, stoop, or crouch.Extend and reach with hands and arms and use hands and fingers.Extensive sitting, phone, and computer use (at desk 95% of shift).Proficiency with Microsoft Office Products including Word, Excel, and PowerPoint.Average a score of 90% or greater on all written tests.Handle an average of no less than 18 calls per hour.Queue average = handling time + availability.Maintain an average queue availability of at least 65%. ![]()
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